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TelevisionWeek contributing writer Daisy Whitney is blogging about the pinnacles and pitfalls facing viewers who want to consume television in new ways. Check in frequently as Daisy kicks the tires on the new media juggernaut and dishes on which services do -- and don’t -- make the cut.

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Trial and Error



CNN Pipeline No Longer Blackballed

October 25, 2006 1:34 PM

Whoever said you never get a second chance to make a first impression?
Well, on Trial and Error you do.

After my troubles with CNN Pipeline, the network offered to help me resolve the technical challenges. As you may recall, I had to uninstall Pipeline, CNN’s broadband service, in order to view videos on CNN.com.

It turns out—big surprise—I might have been part of the problem.

Here’s why. I’ve had a complimentary subscription to CNN Pipeline for about a year. But I have never used it, I admit sheepishly. When CNN Pipeline upgraded the service twice in the last year, I never downloaded those upgrades. Those upgrades would have eliminated the troubles I had yesterday.

So CNN sends me a link to download Pipeline again. The new player launches and it’s a cool-looking service with live feeds, on-demand videos and links to top stories. A news clip about a missing soldier plays. I look around for other videos and spot a story covering how the movie “Dirty Dancing” has been adapted for the stage.

Then I decide to try the search function. I search for “cats”—I always do. It’s my random search test term. However, nothing shows up. The Pipeline manager suggests I try “Iraq.” Aha. That does make a wee bit more sense. Still, nothing shows up. I close Pipeline.
In the meantime, I launch CNN.com in a separate browser window and click on a random video link. When I do that it re-launches Pipeline, which solves a problem I had yesterday. So that’s good.

Then I try both searches again— “Iraq” and “cats”—and both return several video results this time. I choose to watch a video about a cat who walks on its front paws only.
Here’s my conclusion. The service takes a little getting used to. You have to play around with it. But when you do, it’s pretty handy for news and amusement.

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Comments (1)

robert Brown:

How do I uninstall pipeline cnn????

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