I refuse to acknowledge that a "download" is the real issue here. First, the site is very obtuse and does not highlight the video experience. Upon landing the user is overwhelmed with options; video would have been used more had the design been streamlined.

Everyone seems to forget that while Flash is widely adopted, it *is* a plug in to the browser. If the content had been presented in the proper format, and enough demand generated, most users will download a plug in to have a positive user experience. The other issue here is that even AFTER the download the user experience is not great; the player is difficult to navigate, however video does look good once you find it.

Next time NBCOlympics.com should focus more on the experience...

>Everyone seems to forget that while Flash is widely adopted, it *is* a plug in to the browser.

I think that in this case though, the key differential is that the Flash Player already has ubiquity across browsers (over 95% worldwide).

http://www.adobe.com/products/player_census/flashplayer/version_penetration.html

So while it is true that the Flash Player is a plugin, it can effectively be seen as a part of the browser, as the vast majority (95% ++) of viewers already have it, and thus don't have to download anything additional.

mike chambers

mesh@adobe.com

Mike,

Appreciate the comment but still disagree... each time Adobe pushes an upgrade they are "refreshing" the install base. The golden rule of any plug in product is that it must rest in front of content and/or an experience that creates enough demand that users commit to the install. Therefore, if we believe Olympics digital content is valuable, people should accept Silverlight. It is a small hurdle to an experience... as I argued, the issue is that even AFTER the install the experience is poor... thereby turning off return viewers.

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