The Great Consumer Companies, When They Screw Up, Admit To Their Customers They’ve Done So. Does This Video Supplier Have the Guts to Say ‘Mea Culpa’ To Its 23 Million Subscribers?
[Editor’s Note: This commentary first appeared on Jeff Grimshaw’s The TV News, which can be found at www.tvnews.com, and we appreciate Jeff letting us reprint it.]It wasn’t so long ago that we were singing the praises of Netflix, calling them…