Wired; YouTube

Do You Remember That 18-Minute Phone Call From Hell Last Summer, When a Comcast Customer Service Rep Would Not Let a Subscriber Cancel His Service? You Are Not Going to Believe What Comcast Customer Service Did This Time!

Jan 28, 2015  •  Post A Comment

“Comcast probably doesn’t relish being one of those companies that many Americans love to hate. But sometimes, the cable giant makes this way too easy.”

So writes Robert McMillan on the website of Wired. He continues:

“Consider the case of Ricardo Brown. After Brown’s wife had a disagreement with the cable company recently, Comcast started sending him monthly statements under the name ‘Asshole Brown.’

The story notes that Ricardo’s wife, Lisa, says “I was never rude.” After she was transferred to one of Comcast’s retention specialists, she was made an offer to keep her Comcast service, which she declined to do. Says Lisa,“It could have been that person was upset because I didn’t take the offer.”

The story then notes, “Comcast spokesman Steve Kipp confirmed the Browns’ story to WIRED. “We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” he told us via email. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”

In case you never heard that call last summer between Comcast and its customer that wanted to cancel at the time, here’s a version we found on YouTube. It’s got the last 8 minutes of the call. Wired says that various versions of this call have been listened to more than 6 million times.


  1. Just had a good go around myself with “Peggy” from Comcast who by the way was not of my Country. If I had a choice in my area I would cancel my service. So tired of talking to customer service not of my Country.

    • Harley, you have a choice, unless you live way, way out of any city. Get an antenna. No more fees, no more customer (dis)service.

      And by the way, in case you didn’t know, unless you are an American Indian, your ancestors weren’t from this country, either. And you don’t capitalize “country”.

  2. Corporate America sucks–from offshore “customer service” people to interminable waits on the phone, only to be cut off as you try to explain your problem, it’s an endemic corporate culture that tries to squeeze every living penny from customers with hidden charges and worse.
    They are “too big to fail” and they know it–service is a misnomer with these clowns. But we’re tied in with them through all sorts of products and services, and we can’t disconnect, and they know it.

  3. There is a choice – DirecTV!

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