DirecTV Sues Former Call Center Employees Accused of Fraud

Apr 19, 2005  •  Post A Comment

DirecTV said Tuesday that it filed a lawsuit against 12 people, including 10 former call-center employees, who are alleged to have been involved in a scheme to illegally provide satellite service to nonsubscribers. The suit, filed in the U.S. District Court for the Southern District of Texas, alleges that the defendants either created bogus subscription accounts or linked required access cards to existing accounts as part of a larger ruse to supply DirecTV service to people who were either not authorized to receive it or were not paying for it. The company declined to say what kinds of damages it was seeking from the 12 in the Texas case.

The call-center employees implicated in the scam worked at a call center in Pharr, Texas, that was run by a third-party vendor. All of the workers have either been fired or suspended by the company running the call center. DirecTV officials said no customer information was compromised by the call-center scandal.

The lawsuit is the latest in a string of legal actions taken by the News Corp.-controlled satellite operator as it seeks to fight fraudulent attempts to obtain service for free. In September the company in two separate cases alleged fraud against a Utah couple and seven people in Florida. Then in March DirecTV targeted 19 Canadian citizens and five businesses that the company believes were attempting to activate fraudulent DirecTV accounts.