Logo

QuickTakes: What Can Be Done to Improve Cable’s 60% Customer Satisfaction Rating?

Oct 5, 2008  •  Post A Comment

What can be done to improve cable’s 60% customer satisfaction rating?
“As a consumer, customer service still is a problem, particularly as it relates to service calls and billing problems, and I am always amazed at the lack of product knowledge when making inquiries regarding programming. These front-line people provide the first and sometimes only impression a customer has of their cable provider. Improve upon this fundamental issue and cable will take a significant step toward increasing overall customer satisfaction.”
—Ron Garfield, chief operating officer, Ovation TV
“This business is growing increasingly complex, for us as well as for our competitors. We’re embracing long-term solutions, including listening well to our customers, plowing resources into customer service, enhancing training for customer-care personnel, innovating in services and technology and demonstrating the great value of cable.”
—Rob Stoddard, senior VP, communications & public affairs, National Cable & Telecommunications Association

6 Comments

  1. Thanks for your visiting this http://www.replicaseller.com/replica-pens online store.

  2. Thanks for your visiting this http://www.hello-free.com/au online store.

  3. Thanks for your visiting this http://www.watchau.com online store.

  4. This is nice! How did you learn the subject when you were new to it?

  5. Can I just speak what a pain relief toward locate a name who in fact knows what theyre discussion about on top of the online worlds. You unquestionably recognize how toward transport an issue to glow and make it important. Extra public must to read this and recognize this side of the story. I cant consider youre not additional well-liked since you certainly contain the gift.

Your Comment

Email (will not be published)