Cable giant Comcast, which has a legion of subscribers sharing stories about customer service nightmares online, is among a growing list of companies reaching out to disgruntled consumers through message boards, blogs and social networks, the New York Times reports. An employee at Comcast’s headquarters monitors public comments about the company and contacts the source in an attempt to diffuse the problem. “When you’re having a two-way conversation, you really get to clear the air,” Frank Eliason, digital care manager at Comcast, tells the paper.
Comcast Responding to Complaints Online
Jul 25, 2008 • Post A Comment