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Comcast Responding to Complaints Online

Jul 25, 2008  •  Post A Comment

Cable giant Comcast, which has a legion of subscribers sharing stories about customer service nightmares online, is among a growing list of companies reaching out to disgruntled consumers through message boards, blogs and social networks, the New York Times reports. An employee at Comcast’s headquarters monitors public comments about the company and contacts the source in an attempt to diffuse the problem. “When you’re having a two-way conversation, you really get to clear the air,” Frank Eliason, digital care manager at Comcast, tells the paper.

One Comment

  1. I had a complaint,called Comcast,a very nice woman heard my case and immediately resolved it.
    Got a lower rate(I am a senior).My next bill reflected a partial credit for paymt I had made.
    Surprise, I got a phone call from Comcast asking many questions about their service etc. and how it was handled.They asked for suggestions(I would like TCM) not available in my area.So,maybe they are changing for the best after so many complaints.

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