A national Internet service disruption across Time Warner Cable’s service area Wednesday morning has sparked an investigation from the New York State Department of Public Service, reports Bloomberg.
The disruption, which left millions without Internet service, is also stirring up opposition to the company’s proposed merger with Comcast, reports the Los Angeles Times’ Company Town.
The problem occurred as a result of routine network maintenance, with the company saying in a statement that “an issue with our Internet backbone created disruption with our Internet and On Demand services.” TWC said the problem had largely been resolved by 3 a.m. Pacific time.
“This is just another challenge that Time Warner and Comcast face in overcoming a customer environment that is fraught with frustration and misery,” Steve Beck, founder of the management consulting firm CG42, told the Los Angeles Times. “People are questioning whether this merger will be good for consumers.”
New York state’s inquiry was directed by Gov. Andrew Cuomo, who ordered the investigation as part of the state’s review of the merger, Bloomberg notes.
“Today’s widespread Internet outage that has apparently impacted more than 11 million customers at Time Warner — which is based in New York — is a stark reminder that our economy is increasingly dependent on a reliable broadband network,” Cuomo said in a statement.