Dish Network has been ordered by a federal judge to pay $22,500 to a man who complained the company called his cell phone 31 times to get him pay an overdue bill, even though he wasn’t a customer, reports the New York Post.
Chester Moore wasn’t a Dish customer and didn’t owe the company any money, and even though he told customer service reps that he didn’t have an account with the company, the calls didn’t stop, the story reports.
The calls were made by an automatic telephone dialing system to a number that was apparently shared by Moore and the customer Dish was trying to reach, the publication noted. During an eight-month period in 2012, Moore claimed he received up to seven calls a week.
Dish “knowingly employed methods and/or has a corporate policy designed to harass and abuse individuals,” Moore alleged, “and has set up their ATDS in a manner which makes it virtually impossible for the automated calls to stop.”
The judge ruled that the calls violated the Telephone Consumer Protection Act, which doesn’t allow non-emergency auto dials to mobile phones if the customer hasn’t given consent, the piece reports.
The award partly covers “emotional distress, frustration, worry, anger and/or loss of capacity to enjoy life,” the judge said.
Dish declined to comment.