“Comcast probably doesn’t relish being one of those companies that many Americans love to hate. But sometimes, the cable giant makes this way too easy.”
So writes Robert McMillan on the website of Wired. He continues:
“Consider the case of Ricardo Brown. After Brown’s wife had a disagreement with the cable company recently, Comcast started sending him monthly statements under the name ‘Asshole Brown.’
The story notes that Ricardo’s wife, Lisa, says “I was never rude.” After she was transferred to one of Comcast’s retention specialists, she was made an offer to keep her Comcast service, which she declined to do. Says Lisa,“It could have been that person was upset because I didn’t take the offer.”
The story then notes, “Comcast spokesman Steve Kipp confirmed the Browns’ story to WIRED. “We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” he told us via email. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”
In case you never heard that call last summer between Comcast and its customer that wanted to cancel at the time, here’s a version we found on YouTube. It’s got the last 8 minutes of the call. Wired says that various versions of this call have been listened to more than 6 million times.