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Time, Consumer Reports

Comcast, Time Warner Cable and Other Providers Smacked Down in Customer Satisfaction Study

May 29, 2015  •  Post A Comment

A new report on customer satisfaction with pay television and Internet providers brought scores that Time magazine says are horrible — “even for cable TV.”

The survey by Consumer Reports finds Time Warner Cable and Charter Communications, which are working on a merger, near the bottom of the rankings, along with Comcast, whose recent attempt to merge with TWC fell apart.

“Ratings for the value provided in the TV and Internet components were especially awful: 38 out of the 39 Internet services, and 20 out of the 24 TV providers, received the lowest scores possible,” Time reports. “What’s more, 19 out of the 20 bundles rated in the survey earned poor scores as well in terms of value.”

Consumer Reports notes: “Along with death and taxes, lousy cable service seems to be one of life’s certainties.”

The survey had consumers rating TV, Internet, and phone services, along with bundled offerings combining the services.

The report notes that many consumers were able to get better deals from their cable companies by negotiating with them.

consumer reports-dot-org

3 Comments

  1. I wouldn’t say “lousy cable service” is one of life’s certainties. If you don’t have cable at all, you can’t get lousy service.

  2. “Gee, what a surprise” he said, dripping with sarcasm… It’s no wonder I cut the cable years ago…

  3. when you have virtual monopolies, you don’t need to worry about service

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