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Disney Appears to Refute Hacking Claims Surrounding Disney+ Launch

Nov 19, 2019  •  Post A Comment

The Disney executive who has been “widely pinned” as the potential heir to CEO Bob Iger, and who is Iger’s main lieutenant on the streaming front, took what’s described as a “victory lap” following the launch of Disney+. Deadline reports that Kevin Mayer said the turnout for the Nov. 12 rollout was “a lot larger than we thought.”

Mayer, who heads the company’s Direct-to-Consumer and International division, attributed the widely reported tech problems to the high traffic levels — and generally ignored reports of hacking. He spoke Tuesday at the Recode conference in Hollywood.

“Mayer surprisingly said nothing about reports of Disney+ accounts being hijacked and sold on the dark web,” Deadline notes.

“We never had demand like we saw that day,” Mayer is quoted saying in the Deadline report, adding: “We ran into issues with the architecture and we’re fixing that.”

Soon after Mayer’s appearance, Disney downplayed the hacking reports. Deadline quotes a company spokesperson saying Tuesday evening: “We have found no evidence of a security breach.”

Deadline also quotes the company’s first major statement on the alleged hacking saying: “Billions of usernames and passwords leaked from previous breaches at other companies, pre-dating the launch of Disney+, are being sold on the web. We continuously audit our security systems and when we find an attempted suspicious login we proactively lock the associated user account and direct the user to select a new password. We have seen a very small percentage of users in this situation and encourage any users who are having these kind of issues to reach out to our customer support so we can help them.”

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