THR, TheVerge, TVWeek

Disney+ Rollout Marred by Crashes, Missing Content, Other Tech Headaches

Nov 12, 2019  •  Post A Comment

Tuesday’s launch of The Walt Disney Co.’s hotly anticipated Disney+ streaming service ran into more than its share of technical problems, according to media reports.

“Twitter users mentioned problems accessing the service or some of its features around 7 a.m. New York time, and Downdetector.com showed 6,900 reports of problems with the service around 7:30 a.m. ET and slightly more than 7,000 later before problem reports dropped off. People mentioned problems signing up, logging in and streaming,” according to The Hollywood Reporter. “Downdetector.com’s map view showed problems in the U.S., parts of Canada and the Netherlands.”

THR adds: “Some U.S. users were allowed to purchase Disney+ on their computer, but once paid for, the streaming service would not load on smart TVs or on the PlayStation app. An error icon would appear each time, showing Mickey Mouse and his dog, Pluto, in space outfits. It would then force users to exit the service.”

TheVerge reported that all 30 seasons of “The Simpsons” launched on the service, but the aspect ratio was off.

“Every episode of ‘The Simpsons’ is currently streaming in a 16:9 ratio, meaning it looks stretched and shots are cropped to fit a widescreen format,” TheVerge reports. “There isn’t an option to change the aspect ratio, either. This ultimately means there’s a plethora of gags from the first 20 Simpsons seasons that don’t land because the cropping prevents the joke from being fulfilled.”

Other reported problems included missing content, with some of the announced 500 movies and 7,500 TV episodes producing error messages and long load times, followed in some cases by the app’s crashing.

Disney released a statement at about 7 a.m. PT saying: “The consumer demand for Disney+ has exceeded our high expectations. We are working to quickly resolve the current user issue. We appreciate your patience.”

One Comment

  1. Aspect ratio problems with Disney! How could that be since they released their older films on DVD in 4×3 formats years ago? You would think they would have this down by now.

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