FCC Taps IBM for DTV Calls

Jan 19, 2009  •  Post A Comment

The FCC has hired IBM to handle the call center for the digital-television conversion, Broadcasting & Cable reports. The FCC made the announcement late Friday about the up-to-$12 million call center contract, which is aimed at fielding up to 2 million calls the week of the transition, and up to 400,000 calls the day after the transition date. IBM had also been chosen by the National Telecommunications & Information Administration to handle the DTV-to-analog converter box coupon distribution.
-Aimee Picchi

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