Study Lists Tablet Users’ Top Complaints

Apr 20, 2012  •  Post A Comment

Compuware’s March 2012 study on the use of tablets versus desktop shows that many tablet users are disappointed in the performance of their devices, according to BizReport.com.

Seven of ten tablet users expect websites to load as fast on the tablet as they do on a PC, in 2 seconds or less, the story notes. Slow load times are the most frequently named problem (66%), followed by site crashes (44%), glitches in site functionality (42%) and formatting of sites (40%).

Steve Tack, CTO for Compuware APM, said: "Consumers and enterprises have embraced tablets in large numbers for everything from Web browsing and social networking to key business applications that increase employee productivity and drive revenue. However, based on the survey results, companies are not meeting tablet users’ Web experience expectations. Tablet users represent a coveted audience that in general tends to spend more per order, so organizations that ignore tablet users do so at their own peril."

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