After five weeks of trying to get one customer’s TV, phone and Internet service working, Comcast found the solution to the problem: it hadn’t run cable lines to the customer’s house, according to the Washington Post. The tale is an illustration of claims from public interest groups that say that as Comcast has grown and raised prices it is not spending enough to fix customer service problems. In the end Comcast ran a cable to the customer’s house. Not long afterwards, he switched to another provider, the paper says.
Advice to Comcast: Plug Cable In
Jul 24, 2008 • Post A Comment