Five Days After Tornado, Parts of NYC Remain Without Cable Television — Prompting Deluge of Calls to Time Warner Cable

Sep 21, 2010  •  Post A Comment

Five days after a tornado touched down in New York City, parts of Queens, Brooklyn and Staten Island remain without cable service, the New York Post reports. 

That’s prompted a deluge of complaints to Time Warner Cable’s hotline, although customers are upset that they’re unable to actually get anyone on the phone, the story says. Callers instead hear an automated message telling them "technicians are doing everything they can" to restore service and live customer-service employees can’t provide any other information, the article says.

Time Warner Cable said that more than 75% of service to affected customers has been restored. But customers are getting fed up, the story adds. "I was very tolerant until [yesterday] morning," said Helen Cassano of Queens, whose bed-ridden mother relies on television to keep herself entertained. She added, "Maybe they’re not working hard enough."

One Comment

  1. Maybe they should try hooking up an antenna to their digital sets. They might be surprised.

Your Comment

Email (will not be published)