Five days after a tornado touched down in New York City, parts of Queens, Brooklyn and Staten Island remain without cable service, the New York Post reports. 

That’s prompted a deluge of complaints to Time Warner Cable’s hotline, although customers are upset that they’re unable to actually get anyone on the phone, the story says. Callers instead hear an automated message telling them "technicians are doing everything they can" to restore service and live customer-service employees can’t provide any other information, the article says.

Time Warner Cable said that more than 75% of service to affected customers has been restored. But customers are getting fed up, the story adds. "I was very tolerant until [yesterday] morning," said Helen Cassano of Queens, whose bed-ridden mother relies on television to keep herself entertained. She added, "Maybe they’re not working hard enough."