A female McDonald’s employee who fought back after being grabbed by a customer spoke out about the incident, which went viral after another customer in the fast-food restaurant posted a video of the confrontation online.
Fox 13 News in Tampa, Fla., reports that Yasmine James, who remains an employee at the St. Petersburg, Fla., McDonald’s, has hired attorneys and wants charges against the customer, Daniel Taylor, upgraded to felonies.
“The victim, Yasmine James, and her attorneys say they are pursuing all legal options and nothing is off the table,” the story reports. “They also want to see McDonald’s update its policy to include training for employees on how to handle aggressive customers.”
James appeared at a news conference Thursday flanked by attorneys Michele Rayner-Goolsby and Shannon Ligon, who said James is still traumatized by the confrontation and remains unsure whether she will return to work.
Rainer-Goolsby is quoted saying: “Not knowing if someone’s going to come back and try to do the same thing or someone feels empowered by what they saw. Ultimately, she’s a young woman. She’s 20 years old. This is a job she put so much into.”
James added: “I work so close with the customers and now that everyone knows, some people don’t agree with this, they can do anything. People can just come through the drive-thru.”
In an updated statement about the incident released late Thursday, McDonald’s said: “We share the community’s concern, and are taking this disturbing incident very seriously. Our highest priority is always the safety and well-being of everyone in the restaurant, and we do not condone violence of any kind, especially against our employees. We firmly stand with our employees everywhere, including our employees at this restaurant who were involved in this incident.”
Here’s the original video …