Satellite TV providers were among the most complained-about services to the Better Business Bureau, reports B&C.
In a press release, BBB wrote, "In the past three years, more than 53,000 customers have complained to the Better Business Bureau about satellite TV providers, with 39,000 of those complaints filed against DirecTV and 13,000 filed against Dish Network."
Top complaint categories were early termination fees–the bureau said the complaints included having to pay more than $600 to cancel–service issues, upgrades that extended contract periods, and low-cost introductory offers that either didn’t come through as advertised or morphed into regular prices higher than the customer was expecting, the article reports.
The bureau suggested that consumers read contracts completely before agreeing to sign up for satellite TV service.
DirecTV took issue with the BBB’s claims, but Dish TV issued a statement saying it appreciated the comments from the bureau.