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Why Comcast’s State-of-the-Art Voice Remote Has Refused to Search for ‘Dick Van Dyke’

Jan 4, 2019  •  Post A Comment

Comcast’s Xfinity X1 Voice Remote, said to be the state-of-the-art in cable television technology, may be just a little bit on the prudish side.

According to The Hollywood Reporter, the device, which enables subscribers to ask it verbally to do simple functions like fast-forward, pause and rewind along with answering questions like “What’s that song on the soundtrack?,” has had an issue doing a search for “Dick Van Dyke.”

“Two users have confirmed to THR that the remote gets snippy when asked to play episodes of ‘The Dick Van Dyke Show,'” THR reports, saying the device responded with: “Sorry, I cannot handle commands with that type of language.”

Comcast says the problem was corrected and commands for “Dick Van Dyke” are now working, THR reports.

The report quotes an Xfinity spokesperson saying: “We want to provide our customers with a best-in-class voice control experience that is also safe and appropriate for every member of the family. Last month alone, our customers issued 700 million voice commands, and when issues like this arise, we work to address them quickly.”

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