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In Depth

Comcast Fires Abusive Customer Service Reps

Comcast Cable has fired two customer service employees who changed the name on the bill of a Chicago-area customer who made repeated complaints about her service to “Bitch Dog.” The customer had made about 40 calls to Comcast during July…

Giuliano Named President of GLAAD

Neil Giuliano, a former four-term mayor of Tempe, Ariz., has been named president of the of the Gay & Lesbian Alliance Against Defamation by the organization’s board of directors. Mr. Giuliano succeeds Joan Garry, a former Showtime and MTV executive…

Shapiro to Leave ESPN

ESPN executive Mark Shapiro is leaving the company to work for Daniel Snyder, the owner of the Washington Redskins and an investor in the Six Flags Amusement Parks. Mr. Shapiro, who as executive VP of programming and production had a…

Verdi, Lukasiewicz Named NBC News VPs

NBC News has two new VPs: David Verdi, who has been executive director of news, and Mark Lukasiewicz, who has been executive producer of NBC News specials. In an internal memo Wednesday, NBC News President Neal Shapiro said both executives…

Cartoon Network Wins in Emmy Juried Award Category

Animators working for Cartoon Network won six of eight outstanding individual achievement in animation Emmys, one of three juried award categories whose winners were announced by the Academy of Television Arts & Sciences Tuesday.Ed Baker, Mike Moon and Craig McCracken…

Creative Arts Emmys Team Unchanged

Though the Primetime Emmys have undergone revisions and changes in the wake of falling ratings, the Creative Arts Emmy Awards will be produced by the same three-man team that has run the show for the past eight years.Michael Hoey, John…

CBS Wins Total Viewers, Ties ABC in Adults 18 to 49; ‘Home Edition’ Tops Demo

CBS was the top network for the week ended Aug. 14 in total viewers and tied ABC for No.1 in the adults 18 to 49 demographic. ABC also scored the highest-rated show in the advertiser-friendly demo with its feel-good reality…

‘Friends’ Up in Slow Syndie Week

Buoyed by a marathon run on WTBS Superstation, Warner Bros.’ “Friends” hit a season high in syndication for the week ended Aug. 7 while most of the other top-rated off-network and repeat-laden first-run strips saw little growth.“Friends” scored a 6.7…

Nielsen-Anystream Agreement Advances VOD Measurement

Nielsen Media Research has taken another step toward measurement of video-on-demand viewing with a non-exclusive agreement that allows software provider Anystream to deploy its automated VOD content production solution with Nielsen VOD encoding technology already built in. The agreement, according…

ABC Family Orders Season Two of ‘Wildfire’

ABC Family has ordered a second season of its scripted drama “Wildfire,” the network announced Monday. Thirteen new episodes have been ordered from Lions Gate Television in association with Piller² and The Segan Company. The series has been a solid…